Privacy Policy
At Ohka, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, and disclose information about our customers, including the personal information we collect through our website ohkascissors.com.
Information We Collect:
We collect information about you when you visit our website, place an order, subscribe to our newsletter, or contact us. The types of information we collect may include your name, email address, mailing address, phone number, payment information, and any other information you choose to provide.
We also collect information automatically when you use our website, such as your IP address, device type, browser type, and the pages you visit on our site.
How We Use Your Information:
We use the information we collect to provide and improve our services, communicate with you, process your orders, and personalize your experience on our website. We may also use your information to send you promotional emails or newsletters, but you need to opt-in first if you want to start receiving these emails at any time.
Disclosure of Your Information:
We may share your information with third-party service providers who help us operate our business, such as payment processors and shipping companies. We may also share your information if required by law, to protect our rights or the rights of others, or in the event of a merger, acquisition, or sale of assets.
Your Choices:
You can opt-out of receiving promotional emails from us by clicking the unsubscribe link at the bottom of any email we send you. You can also contact us to request that we delete your personal information from our records.
Security:
We take the security of your personal information seriously and use reasonable measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Changes to This Policy:
We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page occasionally to review any changes. Your continued use of our website after we make changes to the Privacy Policy will constitute your acceptance of those changes.
Contact Us:
If you have any questions or concerns about our Privacy Policy, please contact us at contact@ohkascissors.com.
Delivery Policy
At Ohka, we strive to provide our customers with a seamless online shopping experience, including fast and reliable delivery. This Delivery Policy explains how we handle online orders and shipping.
Order Processing:
When you place an order on our website, we will process it within 3-5 business days. We will send you an email confirmation once your order has been shipped.
Delivery Estimates:
Delivery times will vary depending on the destination country, the available carriers, customs processing, and other factors. While most orders are delivered within a week, please note that the maximum delivery time may take up to 20 days. We appreciate your understanding and patience.
Shipping Rates:
Shipping rates for online orders are calculated based on your location. You will see the shipping cost at checkout before you confirm your order. For international shipping, the cost varies depending on the location.
Free Shipping:
We offer free standard shipping on all orders in the United States.
International Shipping:
We currently offer international shipping to all customers around the globe.
Please note that shipping times and costs may vary depending on your location. Customs fees and import taxes may also apply, and are the responsibility of the recipient.
Delivery Issues:
If you experience any issues with the delivery of your order, please contact us as soon as possible. We will do our best to resolve the issue and ensure that your order is delivered to you as soon as possible.
Please note that we are not responsible for any delivery delays or issues caused by factors beyond our control, such as weather conditions, carrier delays, or incorrect shipping addresses.
Returns and Refunds:
If you need to return an item, please see our Refund Policy for instructions on how to initiate a return. Shipping costs are non-refundable, and you will be responsible for paying any return shipping costs.
Contact Us:
If you have any questions or concerns about our Delivery Policy, please contact us at contact@ohkascissors.com
Return Policy
We take pride in the quality of our products and strive to provide our customers with the best possible shopping experience. If for any reason you are not satisfied with your purchase of our professional hair scissors, we offer a refund or replacement policy.
Defective Items:
If your scissors arrive defective, we accept returns for a replacement or refund. You have 10 days after receiving your order to notify us of any problem with your scissors. To arrange the collection of the defective scissors, please contact our customer service team. We will arrange to have the scissors picked up free of cost.
Eligibility for Return:
To be eligible for a return, your item must be in the same condition that you received it. The returning scissor box must include the following to qualify for “same condition”:
1. Original box
2. Tension key
3. Manual for Ohka Scissors
4. Warranty Card
Make sure to send all items within the box with your return. Any missing item listed here will deem your return ineligible. This means you will not be able to return your item if you are missing components of the original packaging.
Please include your full name, email, and phone number in the returned package.
Refund or Replacement:
Once we receive your returned item and verify that it is in the same condition as when you received it, we will issue you a refund or replacement.
Refund: If you opt for a refund, we will credit the original payment method used to make the purchase. Please allow 5-7 business days for the refund to appear in your account.
Replacement: If you choose a replacement, we will ship it to you free of charge.
Please note that shipping costs are non-refundable, and you will be responsible for paying any return shipping costs.
Contact Us:
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team. We are always happy to help!
Contact Us
Any problems, questions or concerns about these policies or anything else, please email us at contact@ohkascissors.com or find other ways to get in touch here.